Refund policy

Last updated: October 28, 2026

Fresh Fed Pup (freshfedpup.com) is operated by FERNCASTLE COMMERCE LLC ("we", "us"). We want every dog, and every owner, to be happy.

30-day satisfaction guarantee on kits

If you're not satisfied with any kit, email help@freshfedpup.com within 30 days of delivery with your order number and we'll refund the price you paid for the kit to your original payment method. Because our toppers are food, you don't need to send them back.

Fresh Fed VIP membership charges

You can cancel your membership at any time at cancel.freshfedpup.com or by emailing help@freshfedpup.com. If you are charged a membership fee and contact us within 14 days of that charge, we will cancel your membership and refund that charge in full. Refunds of membership charges older than 14 days are at our discretion.

Damaged, missing or incorrect orders

If your order arrives damaged, is lost in transit or is incorrect, email us within 30 days of the expected delivery date (with a photo for damaged items) and we'll send a free replacement or issue a full refund, your choice.

How refunds are processed

Approved refunds are issued to the original payment method within 3 business days. Depending on your bank, it may take 5 to 10 business days for the refund to appear on your statement.

Contact

FERNCASTLE COMMERCE LLC
1802 N Alafaya Trail
Orlando, FL 32826
help@freshfedpup.com
(407) 984-7485