Frequently asked questions
The toppers
What exactly is in a pouch?
One ingredient. Our beef liver topper is freeze-dried beef liver; our salmon topper is freeze-dried salmon. No grains, fillers or added preservatives.
Is this a complete dog food?
No. Toppers are for supplemental feeding. Serve them on top of your dog's regular, complete and balanced food.
How much should I use?
A small spoonful of crumbled pieces per meal suits most dogs. As a rule of thumb, keep toppers and treats to about 10% of your dog's daily food. If your dog has a medical condition or special diet, check with your vet first.
How do I store it?
Keep pouches sealed in a cool, dry place. Once opened, reseal tightly and use within about 30 days. No refrigeration needed.
What do the pouches look like?
Toppers arrive in sealed pouches from the US kitchen that makes them. The illustrations on our site show what's included in each kit, not the exact packaging.
Orders & shipping
How much is shipping?
Free on every order within the United States.
How long does delivery take?
Orders usually ship within 1 to 3 business days and arrive 3 to 7 business days after shipping. You'll get a tracking link by email.
Do you ship outside the US?
Not yet. We currently ship to addresses in the United States only.
Fresh Fed VIP membership
Do I have to join VIP?
No. Every kit is available as a one-time purchase with no membership. VIP is only added when you choose the VIP member price.
What does VIP cost?
Your kit is charged at the member price when you order. The membership itself is free for 14 days, then $29.99 every 28 days until you cancel.
What do members get?
Member pricing on every kit, a free pouch of toppers shipped with every membership charge, and free shipping.
Will you remind me before I'm charged?
Yes. We email you before your first membership charge with the date, the amount and a link to cancel, and we send a receipt after every charge.
How do I cancel?
Go to our cancellation portal or email help@freshfedpup.com. Cancel before your next billing date and you won't be charged again. There are no cancellation fees and no minimum term.
I forgot to cancel. Can I get a refund?
Yes. Contact us within 14 days of a membership charge and we'll cancel and refund that charge in full.
What will I see on my card statement?
Charges appear as FRESHFEDPUP. If you don't recognize a charge, email us first and we'll sort it out right away.
Returns & support
What if my dog doesn't like it?
Every kit is covered by our 30-day satisfaction guarantee. Email us within 30 days of delivery and we'll refund your kit. No need to send it back.
My order arrived damaged or didn't arrive.
Email us with your order number (and a photo if it's damaged) and we'll send a replacement or a refund.
How do I contact you?
Email help@freshfedpup.com, call (407) 984-7485 and leave a message, or use our contact page. We reply within 1 business day.